Net2phone Max 430 User Manual

Max 410/420/430 User’s Guide – Chapter 1 2 Exchange (PBX), Automatic Public Branch Exchange (APBX), or Key Phone System (KPS) systems. They are used

Max 410/420/430 User’s Guide – Chapter 1 3  Account Balance Announcement by Port – The Max 410, 420, and 430 have a Web configurable toggle

Max 410/420/430 User’s Guide – Chapter 1 4  Inbound Allow List – The Inbound Allow List feature for FXO ports allows the user to specify the

Max 410/420/430 User’s Guide – Chapter 1 5 Package Contents You should find the following contents in your Max 410, 420, or 430 package:  Ma

Max 410/420/430 User’s Guide – Chapter 1 6 Hardware Requirements To use the Max 410, 420, or 430, you will need:  A Max 410, 420, or 430 uni

Max 410/420/430 User’s Guide – Chapter 1 7  A Hardware Installation Guide describing hardware installation, cabling, and safety-related issu

Max 410/420/430 User’s Guide – Chapter 1 8 FOR INFORMATION ON… GO TO… IVR Configuration Chapter 5, Using the Max Web Manager Upgrading the Firmware

Max 410/420/430 User’s Guide – Chapter 2 9 2 Getting Started Overview To start using your Max 410, 420, or 430, you simply have to: 1. Install t

Max 410/420/430 User’s Guide – Chapter 2 10 Locating Your FXS and/or FXO Ports You need to be able to identify the Max’s physical port numbers before

Max 410/420/430 User’s Guide – Chapter 2 11 for proper air circulation. Do not place objects in excess of 20 pounds on top of the unit. IMPORTAN

Max 410/420/430 User’s Guide – Chapter 2 12 Connecting the Max to a PBX The following images illustrate the connections necessary when connecting the

Max 410/420/430 User’s Guide – Chapter 2 13 Connecting the Max 420’s FXS Ports to a PBX Figure 3 – Max 420 Connections to a PBX LEGEND: SLIC/SLI

Max 410/420/430 User’s Guide – Chapter 2 14 Connecting the Max 430’s FXS/FXO Ports to a Telephone/PBX Figure 4 – Max 430 Connections to a PBX When

Max 410/420/430 User’s Guide – Chapter 2 15 Connecting the Max 420/430’s FXS Ports to a Fax Machine Connecting your Max 420 or 430 to a fax machin

Max 410/420/430 User’s Guide – Chapter 2 16

Max 410/420/430 User’s Guide – Chapter 3 17 3 Connecting the Max 410/420/430 to a LAN Whether your LAN uses DHCP or static addresses, you can se

Max 410/420/430 User’s Guide – Chapter 3 18 Therefore, if your LAN uses DHCP, the Max 410/420/430’s IP address parameters were configured automatical

Max 410/420/430 User’s Guide – Chapter 3 19 Connecting to the Max 410 through a Serial Cable This section explains how to connect to the Max and o

Max 410/420/430 User’s Guide – Chapter 3 20 4. Power-on the Max, then press the Enter key. The boot messages are displayed, followed by the comman

Max 410/420/430 User’s Guide – Chapter 3 21 NOTE: • The Max 410/420/430 provides three fixed user (or manager) names. You can change any manage

The specifications and information regarding the products in this manual are subject to change without notice. All statements, information, and recom

Max 410/420/430 User’s Guide – Chapter 3 22 addresses, using either a telephone keypad or serial connection. The process will entail the following st

Max 410/420/430 User’s Guide – Chapter 3 23 Entering an IP Address from a Telephone Keypad (Max 420/430) Ask your Network Administrator for the IP

Max 410/420/430 User’s Guide – Chapter 3 24 The voice prompt responds, “Your netmask address is…” and repeats the address you entered. 3. If the new

Max 410/420/430 User’s Guide – Chapter 3 25 Entering Static IP Addresses via HyperTerminal (Max 410) Although many of the Max 410’s IP parameters

Max 410/420/430 User’s Guide – Chapter 3 26 Figure 6 – HyperTerminal Window To connect to the Max Web Manager, you will need to enter at least an

Max 410/420/430 User’s Guide – Chapter 3 27 Figure 7 – HyperTerminal Window (Enter IP Address) 3. When you finish making changes, reset the Max

Max 410/420/430 User’s Guide – Chapter 3 28

Max 410/420/430 User’s Guide – Chapter 4 29 4 Logging into the Max Web Manager Overview Before you can log in to the Max Web Manager, you need t

Max 410/420/430 User’s Guide – Chapter 4 30 1. Open a new browser window and enter the Max 410/420/430’s IP address in the address box. The Max Web

Max 410/420/430 User’s Guide – Chapter 4 31 Figure 10 – Network Password Dialog Box 3. Enter your User Name and Password. NOTE: The default user

· Turn the television or radio antenna until the interference stops. · Move the equipment to one side or the other of the television or radio. ·

Max 410/420/430 User’s Guide – Chapter 4 32

Max 410/420/430 User’s Guide – Chapter 5 33 5 Using the Max Web Manager Overview The Max Web Manager is a powerful tool that allows you to confi

Max 410/420/430 User’s Guide – Chapter 5 34 Port Configuration In the Address Table Configuration table on the Port Configuration page, you can assig

Max 410/420/430 User’s Guide – Chapter 5 35 menu. To modify any parameters on the page, simply enter the desired values into the respective boxes

Max 410/420/430 User’s Guide – Chapter 5 36  Client  TCP Start Port  OPAL Start Port  UDP Start Port  NIC Voice Configuration Table T

Max 410/420/430 User’s Guide – Chapter 5 37  IP Address (may already be populated)  Netmask Address (may already be populated) 

Max 410/420/430 User’s Guide – Chapter 5 38  Idle – CDR is not enabled NOTE: If a default gateway address or a DNS server address is not used the

Max 410/420/430 User’s Guide – Chapter 5 39  UDP Port 21000 The table below explains the procedure for opening firewall ports for your Max

Max 410/420/430 User’s Guide – Chapter 5 40 NOTE: The TCP start port and UDP start port parameters in the Network Configuration table must match the

Max 410/420/430 User’s Guide – Chapter 5 41 firewall for your Max 410/420/430 unit), you must specify these open ports on the Max device(s): a. C

Max 410/420/430 User’s Guide i Table of Contents 1 WELCOME...1 O

Max 410/420/430 User’s Guide – Chapter 5 42 Figure 18 – Account Information Table The Max 410/420/430 allows accounts to be managed in either of tw

Max 410/420/430 User’s Guide – Chapter 5 43 5. Click the Save button at the bottom of the page to save the settings. 6. Click the Restart System l

Max 410/420/430 User’s Guide – Chapter 5 44 The Login Button The Yes radio buttons in the Login column (shown in Figure 18 above) are used to enable

Max 410/420/430 User’s Guide – Chapter 5 45 from other extensions connected to the unit through an FXS port, and only FXS ports can be configured

Max 410/420/430 User’s Guide – Chapter 5 46 INTERFACE TYPE DESCRIPTION FXS interface for analog telephone VoIP interface for IP network 2. Enter

Max 410/420/430 User’s Guide – Chapter 5 47 NOTE: The two VoIP entries in the Current Routing Table cannot be deleted, as they are necessary for

Max 410/420/430 User’s Guide – Chapter 5 48 To access the IVR Configuration page, click the Remote IVR Config link on the Site Map page or on the sid

Max 410/420/430 User’s Guide – Chapter 5 49 VoIP dial tone and can make VoIP calls without restriction.  Play Welcome Only – When this option is

Max 410/420/430 User’s Guide – Chapter 5 50 incoming calls to that port forwarded to a specified number automatically, without notice to the caller.

Max 410/420/430 User’s Guide – Chapter 5 51 New York CityLANLondonLAN123456789*8#PBXExtensionPBXSwitchPBXSwitchPSTNAnalog LineCard1.Caller dials

Max 410/420/430 User’s Guide ii Entering a Netmask Address from a Telephone Keypad (Max 420/430)...

Max 410/420/430 User’s Guide – Chapter 5 52 Click the Max to Max IVR Config link on the Site Map page or on the sidebar menu to access the Max-to-Max

Max 410/420/430 User’s Guide – Chapter 5 53 If the receiving port is an FXO port, it permits callers to use its PBX as though they were on a local

Max 410/420/430 User’s Guide – Chapter 5 54 password may consist of no more than 5 numeric characters.  Welcome and Password – This option combines

Max 410/420/430 User’s Guide – Chapter 5 55 NOTE: • Only one of the ports sharing a single account may have the Y in its Login column selected,

Max 410/420/430 User’s Guide – Chapter 5 56 New York CityLANLondonLAN123456789*8#PBXExtensionPBXSwitchPBXSwitchPSTNAnalog LineCard1.Caller dials 5722

Max 410/420/430 User’s Guide – Chapter 5 57 is 100. If one caller ID length is 10 digits, then the total number of allowable callers will be 9, s

Max 410/420/430 User’s Guide – Chapter 5 58 1. Click in the Allow List box for the port that you would like to configure. 2. Enter the number(s) tha

Max 410/420/430 User’s Guide – Chapter 5 59 3. Click the ADD button to save the class definition. The restricted digits appear next to the class y

Max 410/420/430 User’s Guide – Chapter 5 60 Port Class Configuration This function allows you to assign a call authorization class to each port to re

Max 410/420/430 User’s Guide – Chapter 5 61 1. In the Port Class Setting table, enter the port number to which you would like to assign a class. 2

Max 410/420/430 User’s Guide iii OTHER WEB MANAGER FUNCTIONS ...64 Load Default Config...

Max 410/420/430 User’s Guide – Chapter 5 62  Country Code – The access number you dial when placing a call from another country. For example

Max 410/420/430 User’s Guide – Chapter 5 63 number, and area code number added to the local phone number. By placing this information in the Local

Max 410/420/430 User’s Guide – Chapter 5 64  Current System Name -- the current name assigned to the Max  Changing System Name – allows you to en

Max 410/420/430 User’s Guide – Chapter 5 65 Click the Load button to restore the Max 410/420/430’s default factory configuration. CAUTION: This

Max 410/420/430 User’s Guide – Chapter 5 66 Figure 32 – Download Latest Firmware Page IMPORTANT: Before upgrading to version 1.5.30, you should fo

Max 410/420/430 User’s Guide – Chapter 5 67 ensure that after the upgrade, the faxes will be transmitted using the T.38 fax protocol on the Net2Ph

Max 410/420/430 User’s Guide – Chapter 5 68 2. Click the Load button. 3. Reboot the device. 4. In the Web Manager, re-enter any settings that you m

Max 410/420/430 User’s Guide – Chapter 6 69 6 Placing Calls Overview With the Max 410/420/430, you can quickly and easily place calls next door

Max 410/420/430 User’s Guide – Chapter 6 70 Placing International Calls Pick up the handset and dial: 011 + the country code + the city code + the lo

Max 410/420/430 User’s Guide – Chapter 6 71 On the New York City (local) Max unit:  The New York City Max’s four FXO ports have been confi

Max 410/420/430 User’s Guide – Chapter 6 72  your call may be automatically forwarded to another number (without any notification to you).

Max 410/420/430 User’s Guide – Appendix 73 7 Appendices Appendix A – Troubleshooting Installation Problems If there appears to be a malfunction,

Max 410/420/430 User’s Guide – Appendix 74 SYMPTOM POSSIBLE CAUSE CORRECTIVE ACTION Overheating Check ventilation Unit shuts off after operating fo

Max 410/420/430 User’s Guide – Appendix 75  Make sure the RJ-45 LAN cable is connected securely to your Max 410/420/430 and LAN, hub, or r

Max 410/420/430 User’s Guide – Appendix 76  Make sure both the user name and password are correct (note that the user name and password are c

Max 410/420/430 User’s Guide – Appendix 77 Guide). Then check to see if 00 RELDM_NOT_SPECIFIED is displayed. This would indicate that the doorman

Max 410/420/430 User’s Guide – Appendix 78 upgrading to version 1.5.30, that setting may not have been cleared by the upgrade process. As a result,

Max 410/420/430 User’s Guide – Appendix 79 Appendix B – Technical Support If you are experiencing a technical problem, please refer to Appendix A,

Max 410/420/430 User’s Guide – Appendix 80 Appendix C – System Specifications SYSTEM SPECIFICATIONS Analog voice interface FXO, RJ-11 (Max 410) FXS,

Max 410/420/430 User’s Guide – Appendix 81 SYSTEM SPECIFICATIONS Input power 5V AC/DC adaptor: input 100 - 240 VAC, 1.5 A (max.), 50/60 Hz, 50 W

Max 410/420/430 User’s Guide – Chapter 1 1 1 Welcome Overview Congratulations on purchasing the Max 410/420/430! The Max 410/420/430 is a Voice ov

Max 410/420/430 User’s Guide – Appendix 82 Appendix D – Physical and Logical Port Number Table FXS PORTS FXO PORTS Physical Port Number Logical Por

Max 410/420/430 User’s Guide – Appendix 83 Appendix E – Approvals and Listings For Max 410/ 430 FCC Declaration of Conformity  Product nam

Max 410/420/430 User’s Guide – Appendix 84 NOTE: Important! Changes or modifications not expressly approved by the manufacturer could void the user’

Max 410/420/430 User’s Guide – Appendix 85 Appendix F – End User Warranty This product is warranted to be free from manufacturing defects includin

Max 410/420/430 User’s Guide – Appendix 86 OF THE PRODUCT. ANY APPLICABLE IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY, ARE LIMITED

Max 410/420/430 User’s Guide – Appendix 87 8 Index A Account Configuration page · 43 accounts · 10, 43, 79 AVU · 82 B broadband · 1 browser · 29

Max 410/420/430 User’s Guide – Index 88 N net mask address · 24 Netmask Address · 37 Network and Voice Configuration page · 35 Network Configuration